Derm MD offers a broad range of support and software update plans to complement your M.A.R.S software. The goal of these plans is to keep your M.A.R.S software running at optimal performance so that you can continue to save time, money, and have access to information about your practice at a reasonable price.
Support & Upgrade Plan Description
We offer flexible options for support and software updates to fit the needs of your practice. Each support plan offers various levels of technical assistance. This includes, but is not limited to M.A.R.S application/report questions, error message handling & troubleshooting, and M.A.R.S software installation.
| Basic Support & Upgrade Plan (included with software purchase) |
Standard Support & Upgrade Plan - $995/year |
Extended Support & Upgrade Plan - $1,495/year |
Premium Support & Upgrade Plan - $1,995/year |
| • |
2 hours of support within 12 months of purchase |
| • |
1 Software upgrade within 6 months of purchase |
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| • |
5 hours of support |
| • |
1 year of software upgrades |
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| • |
15 hours of support |
| • |
1 year of software upgrades |
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25 hours of support |
| • |
1 year of software upgrades |
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Get 20% off when you renew your support for 2 years
What if you DO NOT renew your Support & Upgrade Plan?
Upgrades to new releases must be purchased at the current list price. If your support plan lapses, the plan may be renewed at any time without any penalties or restrictions.
Using the M.A.R.S software without a support plan is like driving without insurance. If you look at the table below, the benefits of the M.A.R.S support plan outweighs the cost.
| |
Without |
With M.A.R.S support Plan |
| 2 Software Upgrades |
$1,000
| Included |
| 5 hours of support |
$150/hr
| Included |
Can I still get technical support without purchasing the Support & Upgrade plan?
Technical support can be purchased on a per incident basis. Our hourly charge is $150/hour.
What if the solution requires custom development?
We will work with you and provide a quote for custom development. Our hourly charge is $150/hour.
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